Cleared for Payouts

Your Winbig Casino Withdrawal Is Waiting on Verification

A licence requirement that keeps money laundering out of the casino, the check clears within 52 hours of a complete upload.

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Malta Gaming Authority (MGA/B2C/619/2016) and eCOGRA certified since 2016

Six Plain Facts

Who Runs This Check, and How Long?

By the end you will know who checks you, how long it takes and where to ask.

Who checks

Winbig Casino Ltd.

Licensed by

Malta Gaming Authority, MGA/B2C/619/2016

How long

52 hours

Mandatory by

Your first withdrawal

Help address

[email protected]

Minimum age

18+

Upload Order

Pass the Check the First Time Round

Winbig Casino keeps the file small: three documents, one upload, and a 52-hour turnaround.

List First, Send Once

Doubt creeps in at sign-up or at your first payout, when the verification tab lists what is missing; sending everything at once keeps the file moving.

Corners In, Glare Out

Holding your photo ID, you photograph all four corners in daylight, with no glare or crop, and send the colour copy rather than a scan of a scan.

Which Digits Stay Visible?

Cashing out to a card, you upload a photo of it with the middle digits covered; the name and last four must stay readable for a match.

Answer Within 52 Hours

Documents sent, you watch your inbox and the status line; replies land within 52 hours, and a sharper copy is usually the only extra ask.

Paper Trail

Gathering It All in One Sitting

Most players worry their paperwork falls short; the list below shows what each paper has to prove.

Photo ID

ConfirmsYour name and age

Copy must showAll four corners, sharp text

Proof of address

ConfirmsWhere you live now

Copy must showRecent date, full name, address

Payment card image

ConfirmsThe card is yours

Copy must showName shown, middle digits hidden

Trigger Points

Moments That Bring a Document Review

You opened an account, added a payment method or asked for a payout, and the request arrived.

New Card Cleared Fast

A new card or wallet gets flagged because the licence asks us to tie every payment method to you, so a photo of it is requested.

Small Habit, Big Transfer

Your payment sits far above the usual pattern, so the licence requires us to see where bigger sums come from before releasing anything.

Limits Raised Without Guesswork

Raise your deposit limit and the licence obliges us to confirm the extra spending matches your income, so a closer look at your funds follows.

First Payout Pending

Request your first payout and full verification is due before the money moves, the licence setting that as the latest point for the check.

Explain How That Balance Grew

A Malta Gaming Authority licence, held here as MGA/B2C/619/2016, obliges the operator to establish where player money comes from. Treat the request as routine AML work applied to every player alike: it is a duty under the licence, never an accusation.

Depending on your situation, we may ask for any of these to trace the funds:

Recent bank statements
Payslips from your employer
A notice of tax assessment
A contract for a property sale
A pension or benefit statement

Your Paperwork Might Come Back

Blurred Now, Clear Next. Your photo blurs the print or cuts an edge off, so the reviewer cannot confirm the document is genuine and it returns. Prop the phone still and shoot again Use bright daylight near a window

Start from the Original. A crop or an edit looks like tampering with a legal record, so an altered document cannot be accepted at all. Send the whole frame, uncropped Use the file straight from your camera roll

Out of Date, Out of Use. An expired ID proves nothing about who you are today, so the licence cannot treat it as a live identity document. Send a current passport or licence Photograph the front and the back

Seven Questions

Waiting on a Document Review

If you fear a failed check, these answers clear up the common sticking points.

What does a source of funds request actually mean?+

When the request arrives, treat it as a routine step required by the Malta Gaming Authority's licence, not an accusation. The check confirms that funds used for play are legitimate and keeps the platform clear of money laundering. Send the evidence requested and the team will review it.

What if my name changed after my ID was issued?+

If your name changed, send photo ID issued in the current name plus proof of address that matches it. The verification team cannot approve papers in an old name, so update the account first. Email [email protected] when the ID still shows the former name; they will outline the next step.

Can I upload my documents from my phone?+

If your documents are on your phone, yes, the upload tool accepts clear photos taken with it. Keep the whole page in frame, avoid shadows and use a plain surface. If the file is rejected, retake it at a higher resolution rather than cropping.

What wait should I expect for document review?+

Once a complete set arrives, the usual wait is 52 hours. Missing or blurry pages reset the clock, so send all items together. Your account shows the status while the team works through the queue.

When will the casino ask me for verification?+

Before your first withdrawal, the licence requires a completed check. The casino may also request it earlier, at registration or when you make your first deposit. Nothing about that timing is personal; it applies to every player.

What should I do if a document is refused?+

When a document is refused, read the reason attached to it, because it usually points to a crop, a glare or an expired date. Send a fresh copy of the same document type through the same channel. If the reason is unclear, [email protected] can explain what the reviewer needs.

Who licenses this casino and under what number?+

When you check the licence, the Malta Gaming Authority is the regulator, and the number is MGA/B2C/619/2016. That licence is why the verification and anti-money-laundering checks exist. The company behind the brand is Winbig Casino Ltd., registered in Malta as C-65063.