Player protection

Set your own pace at Winbig Casino

You play from 18+, and deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Winbig account.

Set a limit

Malta Gaming Authority (MGA/B2C/619/2016) and eCOGRA certified since 2016

Quick view

Year one, or each deposit: the same checks

Winbig keeps the essentials short and open, so you know them before you deposit.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/619/2016

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Five controls

What can I set in my account?

After this block you will know which control matches the situation you are in.

Need a cap on top-ups?

Deposit limits cap what you can pay in over a set period, so the money you commit stays planned. Switch it on before a session rather than after you have already topped up.

When a run goes wrong?

Loss limits stop you once your losses reach a set amount, which keeps a bad run from spreading. Set it early, before you know how the evening is going.

Knowing how long you have played

Session time reminders alert you after a set stretch of play, so the hours in front of the screen stay visible. Turn it on if you lose track of time once you start.

Close the door for now

Self-exclusion closes your account to play for a set period, blocking every game until it ends. Choose it when a break needs to be certain rather than a promise.

Seeing the session clearly

Reality checks show what you have spent and won or lost while you play. Switch them on if you want the session totals in front of you as they change.

Setting it up

Set a limit in four steps

Use this when an evening is about to start and nothing is fixed yet.

Where is the setting?

Open your profile menu and check the responsible gambling section. Your account details and current settings are listed there.

Pick the right one

Pick deposit, loss or session time. Choose the one that matches what you want to hold steady during play.

Choose the span

Set the period that the limit covers. Read the summary before you confirm, so the figure and the span match what you meant.

A confirmed setting

Confirm the change and wait for the message in your account. Reopen the section to check that the new limit shows there.

A home where play stays adult

Clear the age check first. Registration asks for your date of birth, and the account stays closed to play until that check clears. Photo ID, proof of address and a card image are then reviewed before the first withdrawal, which takes around 52 hours.

Filter the family device. A filtering tool installed on the shared laptop or phone blocks casino pages for every user of that device. Set it with the person who owns the device, then check that it still holds after updates.

Talk first, blame later. Ask about their week without mentioning money, then say plainly what you have noticed and how it lands on you. The Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives at any hour, free of charge.

When does play stop being fun?

Catching these signals early keeps a pastime from turning into a problem. Nothing here needs a diagnosis: a deposit limit or a short pause is the sensible first move, and both sit in your account settings.

Any one of these on its own is worth a second look, honestly.

You top up again to chase a bad session
Deposits cost more than the night out did
You play after saying you would stop
Hiding your play from people at home
Borrowing money to keep an account topped up
Time online eats into sleep or work
Play brings dread more often than fun

Three free services

Local support that costs you nothing

We want you to have the same free, confidential help we would point a friend towards.

Gambling Helpline Aotearoa

A free, confidential phone line for players and for the people close to them, answered around the clock every day of the week, with a text option if talking aloud is hard. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling, peer support and cultural support through eighteen clinics nationwide, open on weekdays during business hours, on the phone, by text or in person. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and their families, covering signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

Before it was play, after it is a clean break

Hours out, not weeks. A time-out is a break of hours or days that you set yourself inside the casino account. You choose it before you play, and it holds while it runs, so the account stays closed to play for that stretch.

You have decided to stop. Self-exclusion closes your access for a long period, and the operator can apply it for up to two years when play shows signs of harm. Ask for it in the casino account; once it starts, it cannot be undone early.

Sort it out in your account. New Zealand keeps no national self-exclusion register, so your casino account is where the exclusion is made. For further support alongside it, the Gambling Helpline Aotearoa answers around the clock on 0800 654 655.

Limits and breaks

Breaks, limits and closing down

We set out the plain answers so you can choose with a clear head.

What does a short pause actually change for me?+

A pause stops you from playing for the stretch you pick, then lifts by itself, so the account is ready again once that time has passed. Nothing else in the account changes, so your history and balance stay where they were. It suits a break, not a lasting exit.

A relative of mine gambles too much, can you help us?+

Yes. The Gambling Helpline Aotearoa takes calls from whānau as well as players, day or night, and you can free text them instead of ringing. Problem Gambling Foundation also offers free counselling and cultural support at clinics around the country. Neither service needs the person to call first.

Can I change a deposit limit after I have set it?+

Yes, in the same place in your account where you first chose it. Your new figure is saved there and takes over from the old one, so pick a number you are happy to keep for a while rather than one that suits today. A cap works best when it is chosen before you play.

How do I close my account for good?+

Write to [email protected] and ask us to close it, and our team will handle the request with you. If you would rather talk it through first, live chat runs all the time. Treat closing as final for this account rather than something you undo, and pick a permanent step when a limit no longer feels like enough.

Can my self-exclusion be lifted before the time is up?+

No. An exclusion runs for the full period you chose and is not shortened partway through. Choose a length you can sit with, because the point of the tool is that it holds when you might otherwise change your mind. When the period ends, the account opens again on its own.

Why do you need to know my age before I can play?+

The rules of this market require identity and age checks before an account can be activated, so we confirm yours first and that is why play waits. Being 18 or over is the minimum here, and the check protects younger people at home as much as it protects you. Keep your documents handy so the check doesn't stall.